Your very ownConcierge
Cost efficient, Fast, Available 24/7 and best of all - Intelligent!
What Bonnie can do
Bonnie AI simplifies communication for businesses with multiple locations by routing calls based on the caller’s postcode. While maintaining all the usual features—answering questions, providing information, and managing after-hours calls—Bonnie ensures customers are seamlessly connected to their nearest store or branch.
Location-Based Routing
Bonnie asks callers for their postcode and connects them to the closest store or branch.
Comprehensive Support
Bonnie continues to handle FAQs, provide information, and manage routine inquiries across all locations.
24/7 Service
Bonnie provides directions to the facility, parking information, and links to nearby amenities.
Daily Summaries
Bonnie provides detailed reports of all calls, ensuring no enquiry is overlooked.
Use Cases
Fast, E cient, and ReliableBonnie ensures that customers are always answered quickly and professionally—without the frustration of waiting on hold or navigating through outdated auto attendants. Every call is recorded and transcribed, with daily summaries available to help your team follow up e ectively and gather insights for management and marketing. These features ensure no opportunity is missed and every customer interaction adds value to your business.
01
Local Store Connections
A customer calls a national retailer’s main line and asks to speak to their local store. Bonnie asks for their postcode, identifies the closest branch, and seamlessly transfers the call.
02
After-Hours Support Across Locations
A customer calls outside business hours. Bonnie answers their questions or takes a message, ensuring the appropriate store receives the details the next day.
03
Centralised Enquiries
Bonnie handles general questions about products or services centrally, ensuring callers are connected to the right team or store as needed.
Bring Customers Closer to You
Bonnie’s location-based call routing and versatile communication features help multi-site businesses maintain strong connections with their customers while streamlining operations. Just say the post code or the Suburb and we will transfer your call. No more press 1
Want to experience Bonnie Ai?
Call today and dial the corresponding extension to experience how Bonnie handles calls professionally and seamlessly. Feel free to ask her any questions about the business or simple ask to be transferred to Marlon.