Your very ownConcierge
Cost efficient, Fast, Available 24/7 and best of all - Intelligent!
What Bonnie can do
Bonnie ensures MSPs provide seamless customer service by handling routine inquiries, transferring calls to the right expert, and escalating urgent issues. She helps MSPs position themselves as tech leaders and o ers a resale opportunity for clients needing a modern callhandling solution.
Manages After-Hours Calls
Bonnie ensures urgent issues are escalated and non-urgent ones are logged for follow-up.
Seamless Call Routing
Bonnie directs every call to the appropriate expert or department, reducing delays and ensuring efficient support.
Reduces Wait Times
Bonnie handles overflow calls and answers FAQs, minimising customer frustration.
Use Cases
With Bonnie, MSPs deliver top-notch customer service, strengthening client relationships and showcasing their technological edge.
01
Emergency Escalations
A client calls reporting a server outage. Bonnie transfers the call to your on-call technician immediately.
02
Routine Inquiries
A prospective client calls to learn about your services. Bonnie answers their questions and directs them to your sales team for follow-up.
03
Overflow Management
During a busy day, multiple clients call at once. Bonnie ensures all calls are answered and logged for follow-up.
Want to experience Bonnie Ai?
Call today and dial the corresponding extension to experience how Bonnie handles calls professionally and seamlessly. Feel free to ask her any questions about the business or simple ask to be transferred to Marlon.
Extension 28#
What Bonnie can do
Bonnie steps in as either your full-time receptionist or an assistant to your current team. She ensures no call is missed and every customer feels supported—even during the busiest times or outside office hours.
Welcome Callers
Bonnie greets customers with a friendly, professional tone tailored to your business.
Assist Busy Staff
Bonnie answers calls when your receptionist is occupied with walkins or other tasks.
24/7 Availability
Bonnie works around the clock, providing after-hours coverage for businesses that need consistent support.
Answering FAQ's
Bonnie provides immediate answers to questions about your business, such as opening hours, services, or locations.
Call Routing
Bonnie routes calls to the right department or team members.
Call Summaries
Bonnie sends detailed summaries for your records and tracks call data.