iPECS CCS (Contact Centre Suite)
Smart All-In-One Customer Service
Contact centres are changing to accommodate the needs of the end customer. Customer’s want the ability to contact you using the channel, that is convenient for them. Therefore the ideal solution must be scalable and fully featured to meet these expectations.
To help manage these expectations, contact centres need to have the flexibility to be able to offer a variety of communication channels, include social media, email and web chat as well as traditional IP Telephony and IVR facilities.
Ericsson-LG iPECS Contact Centre Suite (CCS)
iPECS-CCS offers seamless integration with the iPECS-UCP and iPECS-CM phone solutions. It can be combined with other Ericsson-LG applications, enabling your contact centre agents and staff to benefit from the use of unified communications, mobility and other applications.
FEATURES AND BENEFITS
Single, All-in-One Platform
iPECS-CCS can easily scale from 1 to 250 users making it ideal for small, medium and enterprise sized organisations. Plus, the modular architecture allows for the solution to expand as your organisation does. You can add functions and facilities when you need them.
Simple and easy to use
Example of CCS Desk Software
For more information contact your nearest dealer.