iPECS Report Plus, a dynamic and reliable reporting tool that enables better analysis and quicker decision making for your business.

Simple and Efficient

  • Provides historic and real-time reporting
  • Enables you to measure staff efficiency and productivity
  • Over 80 reports available on demand or automatically scheduled
  • Integrates with iPECS UCP, eMG80 and CM range of call servers

      

Image: Example of Historical Reports

 

Service and Performance Monitoring

  • Manage your resources more efficiently
  • Monitor customer service and operational efficiencies
  • Customise your reports for better business planning

 

Business Intelligence Dashboard 

  • View real-time information on your dashboard
  • Configure your own dashboard information and threshold based alerts
  • Wallboard integration

      

Image: Example of Real-time statisics and ACD Dashboard

 

ACD Reporting

  • Automatic Call Distribution (ACD) group reporting
  • Real-time agent monitoring and detailed reporting
  • Reports can be accessed via the web or the dashboard
  • Ideal for small contact centres

 

Agent Web Client

  • Web-based tool for ACD agents to login
  • Agents can update their presence using the web client
  • Agents and managers are able to monitor performance in real-time
  • Managers can access group performance

      

Image: Example of an Agent Web Client

 

Call Accounting and Billing

  • Monitor your call costs individually or across the business
  • Utilise account code capability to identify and track individual calls back to a central account
  • Allocate costs to teams or divisions

 

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